48-Hour Cancellation Policy

48-hour notice is required. Once you have reserved your appointment with us, it means that space is exclusively for you. If we do not receive a 48-hour notice, we reserve the right to request a 50% deposit to hold your spot for your next appointment. If you again do not show or call, we will charge the full amount of the service booked. We do not get paid unless you show up and we are not able to “fill” your spot in less than 24 hours of your appointment. We understand that sickness and emergencies come up and of course, inclement weather, so some exceptions can be made in these cases. Unfortunately, last minute changes and lack of time management will not be accepted. Reserving your spot is a commitment and we rely on you to honor that commitment. Our livelihood depends on you being here. Without you we couldn’t do what we love and we miss you when you don’t show. 

Expectations And Rights

• The client is expected to demonstrate good hygiene and not use illegal drugs or alcohol before the session (the use of drugs and alcohol make it unsafe for a client to receive massage). 
• Clients and therapists are expected to refrain from any behavior of a sexual nature, including sexual jokes, nicknames, or immodest conduct. Sexual behavior from the client toward the therapist is inappropriate and will lead to the termination of the session and refusal of further service. Sexual behavior from the therapist toward a client is grounds for therapist termination and may lead to a formal complaint filed with the state board of massage. This may lead to the loss of the therapist’s license.
  
• The client has a right to prompt, professional service in an environment that is clean, private, and safe. Client information is not shared with any members of the public or other health-care providers unless the client releases the information in writing. A court of law may order the client’s health-care records released to the court as part of a legal proceeding. Therapists are obligated to report information about the abuse of a child, elderly person, or mentally or physically challenged person in the event that such information is related during the session. Therapists are obligated to report threats of self-harm, or threats that the client plans to harm another person, to authorities.

Special Instructions

Please arrive at least 10-15 minutes prior to your appointment. Sometimes we may run a little ahead or behind and will do our best to let you know. We ask you do the same because we know your time is just as important as ours. Prior to any new massage, wax, or facial appointment please take a moment to fill out the required forms needed to perform this service. These forms are confidential and will be stored in your own personal file and available to you as well.